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Cancellation Policy

Last updated: May 8, 2026

This Cancellation Policy explains how to cancel your ShopperQuiz subscription and what happens when you do.

1. How to cancel​

You can cancel your ShopperQuiz subscription directly from your dashboard — no need to contact us.

Go to Settings → Plan & Billing and click Cancel subscription. Your plan switches to Free immediately.

If you have trouble cancelling from the dashboard, contact us at [email protected] and we will cancel on your behalf. We do not require a reason for cancellation.

2. Processing time​

When cancelling from the dashboard, your subscription is cancelled immediately — no waiting, no manual steps.

If you contact support to cancel, we aim to process every request within one hour on business days.

3. What happens after cancellation​

  • Your subscription is cancelled immediately — you will not be charged again.
  • Your account is downgraded to the Free plan. You retain access to ShopperQuiz on the Free plan limits.
  • All your quizzes, questions, and settings are preserved. Nothing is deleted.
  • Your synced product catalog, quiz responses, and shopper data remain intact.

4. Shopify merchants​

Cancelling from Settings → Plan & Billing in your ShopperQuiz dashboard cancels the Shopify app subscription automatically — no need to do anything in your Shopify admin.

Alternatively, uninstalling the ShopperQuiz app from your Shopify admin will also end the subscription with Shopify.

5. WooCommerce merchants​

Cancelling from Settings → Plan & Billing in your ShopperQuiz dashboard cancels your Paystack subscription automatically. You will not be charged again.

6. Refunds​

Payments are non-refundable except where required by applicable law. If you believe a charge was made in error, contact us at [email protected] within 14 days of the charge and we will review it.

7. Reactivation​

You can reactivate your subscription at any time from the Settings page in your ShopperQuiz dashboard. Your previous quizzes and data will still be there.

8. Contact​

For cancellation requests or questions about this policy, contact us at [email protected]. We typically respond within one hour on business days.

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